Help

At Monkey Adventures, we believe that every journey should be as seamless as it is thrilling. Whether you're marveling at the Big Five on a safari, soaking up the sun on pristine beaches, or exploring the rich cultural heritage of Africa, our mission is to ensure that your experience is nothing short of extraordinary. Our Help Center is designed to assist you with every step of your journey. From planning and booking to navigating your adventure and returning home with unforgettable memories, we're here to provide the support and information you need.

Explore Our Help Pages:

  • Booking and Reservations: Everything you need to know about booking your dream tour.
  • Travel Preparations: Tips and guidelines to help you prepare for your trip.
  • On-Tour Support: Assistance for all your needs while on tour.
  • Post-Tour Inquiries: How to share your experiences and provide feedback.
  • Frequently Asked Questions (FAQs): Quick answers to common questions.
  • Contact Us: Ways to get in touch with our dedicated support team.
Thank you for choosing Monkey Adventures for your African adventure. We are here to make your journey memorable and worry-free!

Etiquetas
What you should know before booking a safari tour in Africa
At Monkey Adventures, we are proud to share that 97% of all safari tours that we offer in East Africa (Tanzania, Kenya, Uganda) run smoothly without any problems and we are able to meet or exceed client expectations. But even though less likely, given the nature of these tours and the number of variables involved in arranging a safari tour (hotels, vehicles, guides, airlines, parks, road condition...
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How To Book a Safari Tour with Monkey Adventures
Embarking on your dream tour is just a few steps away. In this article, we'll walk you through the step-by-step process of securing your dream tour effortlessly. From choosing the perfect itinerary to finding the ideal accommodations,we'll walk you through the seamless process of reserving your spot on an unforgettable adventure with us! If your are yet to plan out your journey and need help with ...
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Karamojong Culture and Traditions Near Kidepo National Park
Discovering the Karamojong: A Journey into Tradition Venture near Kidepo National Park, and you'll have the extraordinary opportunity to meet the Karamojong People, a resilient community of agro-nomadic pastoralists deeply intertwined with their livestock. Their way of life, heavily reliant on animals such as goats, sheep, cows, and donkeys, offers a glimpse into a unique and time-honored existenc...
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Activities to Enjoy in Kibale National Park: From Chimps to Birdsong
Embark on a journey of discovery with our article on activities to enjoy near Kibale National Park. From captivating chimpanzee trekking to the avian wonders of bird watching, explore the diverse adventures awaiting you in this Ugandan gem. Chimpanzee Trekking in Kibale National Park: A Unique Adventure An Extraordinary Primate Encounter Chimpanzee Trekking in Kibale National Park offers an extrao...
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Activities to Enjoy: Lake Bunyoni's Adventures and Natural Wonders
Embark on a journey of discovery at Lake Bunyoni, Uganda's hidden gem. Whether it's serene canoe rides, captivating bird watching, refreshing swims, or cultural immersions, Lake Bunyoni invites you to explore its natural wonders and diverse activities. Canoeing: Explore Lake Bunyoni's Pristine Waters What to Expect Your adventure begins in a traditional dugout canoe, gently guided by skilled local...
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Activities to Enjoy: Exploring Queen Elizabeth National Park in Uganda
Embark on an unforgettable adventure in Uganda's Queen Elizabeth National Park. Engage with chimpanzees, conserve lions, explore craters, witness salt harvesting, enjoy fishing, cruise the Kazinga Channel, and experience the magic of the African night. Your journey through this remarkable park promises lasting memories in the heart of Africa. Chimpanzee Tracking Connect with Nature's Charismatic P...
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Activities in Fort Portal: Crater Lake Adventures and Biking Tour
Embark on a journey of discovery in Fort Portal, Uganda's hidden treasure. At Monkey Adventures, we present two unforgettable experiences - "Crater Lake Visit" and "Biking Tour," offering a chance to delve into the natural wonders and cultural richness of this extraordinary region. Crater Lake Visit: Nature's Masterpiece Unveiled Discover the Crater Lakes Fort Portal boasts a breathtaking natural ...
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Activities in Bwindi: Exploring Nature, Culture, and Conservation
Embark on a captivating journey through Uganda's Bwindi Impenetrable Forest, where nature and culture intertwine. From Gorilla Trekking to immersive Batwa encounters, birdwatching, and scenic hikes, each adventure offers a unique glimpse into the diverse wonders of this pristine landscape. Gorilla Trekking Deep within the heart of Uganda's Bwindi Impenetrable Forest lies an experience of a lifetim...
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Information on Safari Accommodations
Where you stay during your Safari is one of the most important aspects of your tour experience. Hotels available on Safari, especially in/around national parks are quite different from city hotels and we strongly recommend our clients to go through the accommodations Website, Tripadvisor page & pictures to get an idea of the accommodations they will be staying at. Here is some important informatio...
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Information on Visa for East Africa
We do not arrange visa for any of the countries and clients need to arrange Visa and all requirements for visa by themselves. Below information is to give you a general idea. Due to the constantly changing nature of countries' entry requirements, we suggest you to visit the relevant consular website of the country or countries you are visiting for detailed and up to date visa and health informati...
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Luggage on Safari
Weight While traveling between parks in the landcruiser, your luggage can be stored either in the Landcruiser boot or in the main body/seating area of the vehicle or can be tied at the top of the vehicle. In the boot, 3 medium size (upto 27 inches in height) hard case bags can fit in along with space for some duffel bags. Safari Landcruiser usually has have 7 window seats for clients (if you are...
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Uganda cancellation and refund policy
General Cancellation Policy 91 days before the adventure date - 30% of the total booking amount will be charged as the cancellation fees. 46-90 days before the adventure date - 50% of the total booking amount will be charged as the cancellation fees. 9-45 days before the adventure date - 75% of the total booking amount will be charged as the cancellation fees. 0-8 days before the adventure date - ...
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Frequently asked Covid-19 related questions in Uganda
Considering the growing pandemic situation worldwide,The Republic of Uganda has laid out some strict protocols for all its travellers who are entering Uganda and also for those who are exiting the country. We have summarized the rules and regulations imposed on the travellers as FAQs (frequently asked questions) for you to plan your travel in a better way. Do I need a negative COVID-19 certificate...
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Payments options for your upcoming Uganda trip
Deposit We require a deposit amount equal to the costs of Gorilla permits to reserve the tour. Gorilla permits have to be booked in advance as they are limited to a certain number of travelers in a day. The deposit can be paid through the following ways Bank Transfer (Recommended) Card Balance The outstanding balance has to be paid before the tour can start. Balance can be paid through the follow...
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Safari vehicles in Uganda
Introduction At Monkey Adventures, we proudly own and operate our own fleet of custom-design safari vehicles. All our safari vehicles have open roof pop up hatch to have a better sight of animals at an elevated view to take pictures while on the safari. Every vehicle has large sliding windows for better visibility while sitting in the vehicle.Same vehicles will be used for both game drives and for...
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Different sectors of Bwindi Impenetrable National Park
In Bwindi National Park there are 4 sectors Ruhija, Rushaga, Buhoma & Nkuringo and each sector offers a different difficulty level for tracking the Gorillas. Out of these, the easiest sector to track the Gorillas is the Buhoma sector. The Gorilla tracking activity is completely handled by the park officials. You will be accompanied by the main guide, 2 rangers, and 2 armed military rangers, and a ...
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Recommended items to be packed for a Safari
Finally booked your Safari to Africa? The hard part is done, and now comes the fun part - packing :) Here are our recommended items to be packed for a Safari. The list is comprehesive, so please use your judgement. You don't need everything on this list. Documents Your Tickets, Passport Travel Insurance (Optional) Itinerary Extra cash US Dollars are preferred Many lodges don't accept cards Clot...
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Information on Safari Vehicle
Our purpose-built Safari vehicles allow for excellent game viewing, equipped with pop up roof hatch and large sliding windows. Same vehicles will be used for both game drives and for transfers between parks. Air Conditioning Most safari vehicles have no air-conditioning. During game drives pop roof hatch & windows will be opened. For other drives, windows can be opened to allow for fresh air. Howe...
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Information on Game Drives
Timings In private safaris, game drive hours are reasonably flexible. However, statutory restrictions on park entry/exit times(6:00 AM to 6:00 PM), daily accommodation locations, regulations on game drive durations(6 hours for Ngorongoro crater) etc, mean that game drives are possible within certain timings every day. Start Time There will be some early starts required on some of the days, either ...
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Categories of Safari Accomodations
Introduction Choosing the perfect accomodation for your Safari is a very challenging task. Around 40% of the cost of your Safari is accomodations. Therefore, having the right safari accomodation is very important as it can make or break your safari. Having said that, the sheer number of options available makes it a very difficult challenge. For example, just in Masai Mara there are over 300 accomo...
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Tipping Recommendations for a Safari in Uganda
For carrying luggage in Hotels - UGX 1000 to UGX 2000 UGX (USD 0.5 to USD 1) In Tip Box of Hotels (Instead of tipping individually) - Around UGX 10000 (USD 2 to USD 3) To Gorilla Tracking Guide - UGX 20000 to UGX 50000 (USD 6 to USD 13) To Gorilla Trackers and Armed Guard (About 3 to 5 People) - At least UGX 10000 each (USD 2 to USD 3) To Chimpanzee Tracking Guide - At least UGX 10000 (USD 2 to ...
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Safety of Valuables on Safari
While it's rare, thefts do occasionally happen in East Africa, as anywhere else in the World. We request our clients to be always vigilant about their valuables. Please don’t carry any valuables that you don’t need for the safari. Please use the lockers provided in room, reception to store your valuables. You are responsible for your valuables throughout the Journey. Monkey Adventures or its asso...
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